All orders are manually processed by real human beings so sometimes order confirmations won’t go through right away. Please allow 24 hours for an order confirmation email to be received. Also, check your spam box. Oftentimes our emails wind up in there.
Accidents happen, we’re only human after all. If for some reason you receive the wrong item or it’s different from what you originally ordered please contact our customer service/ online minions as soon as possible. If you contact us we’ll own up to our mistake and send you a return label. If you don’t, you’re responsible for return shipping costs. Please have your order number ready when you do call as well as a detailed description of the difference between the item(s) you ordered and the item you received before contacting us.
We are really efficient when it comes to processing and shipping orders and will typically process and ship items the same day as they were purchased. If for some reason you decide you no longer want the item, call us as soon as possible. If the item is already in transit we recommend refusing the package at delivery. If the item has been delivered you will be responsible for return shipping.
We primarily ship via UPS. If your order is expedited or is to a PO Box we’ll ship via USPS.
We offer free shipping on orders over $99 to the lower 48 states. If you live in Hawaii, Alaska or outside the United States we need to charge for shipping.
International customers are responsible for all Duties, Taxes (tariffs) on items they order. This duties fee is not included in the purchase price of the item and as the customer, you’re required to claim imported goods you’ve purchased. Duties and Taxes vary country to country so we recommend you do some research with your customs office to get a better quote.
Expedited shipping costs are non-refundable. If you upgraded your shipping from our FREE ground option you will not receive a refund for that amount.
If you purchased skis and bindings online we are unable to pre-mount them at this time. We have to physically inspect your boots, in-store at our Killington Location before mounting skis.
I ordered a ski online, it’s arrived and it’s definitely too long/ too short for me. What should I do?
This doesn’t happen to often, but it does happen. You are responsible for return shipping on the ski and you’ll be subject to a restocking fee regardless of the condition of the ski. If the ski has been used we will not accept a return.
Our Winter Rental Reservation options are a work in progress. Completing a rental reservation online will not only get you a discount on rental equipment but will also eliminate the final step in-store. You will still be required to fill out a rental waiver once you arrive to get your gear.
You are welcome to pick-up your rentals the day before intended use anytime after 4 PM.
Reserving rentals online in advance does not guarantee availability. If you are visiting over busy holiday periods there is an incredibly slim chance that we’ll run out of rentals. This has yet to happen (where we run out of rentals) but we still reserve the right to turn away walk-ins and advance reservations.